Unable to swap mobile

[Emily1307]

Keep getting an error message when trying to swap my phone. 
spoke to sky over live chat and was told it's a big issue that's being investigated and that I could upgrade over chat but it still wouldn't let me. Can someone from sky actually help???

[caesarome]

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@Emily1307 wrote:

Can someone from sky actually help???

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I'm sure they can so you will need to call them on 150 if your device has a Sky sim in it.

[Emily1307]

That's all well and good being sure but it didn't work. I also want to do it on the website so I can read all of the information for myself. 

[PandJ2020]

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@Emily1307 wrote:

That's all well and good being sure but it didn't work. I also want to do it on the website so I can read all of the information for myself. 

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Then the only option is to wait until Sky fixes the website.