01 Feb 2024 06:54 PM
I can't see my mobile account. I have changed the users but I still can't access my mobile only my husbands
01 Feb 2024 07:20 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you previously been able to see your Sky mobile account, if not did you link it to your Sky ID:
https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account
01 Feb 2024 08:31 PM
hi no never
01 Feb 2024 08:40 PM
Thank you for the link but they can't match my details it states that they need the account details of when I purchased the sim but this was a few years ago so I'm unable to link
01 Feb 2024 09:44 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.
01 Feb 2024 09:53 PM
Thank you
02 Feb 2024 10:19 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @vix111 an invite to chat.
04 Feb 2024 11:02 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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