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Discussion topic: Unable to remove old devices.

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This message was authored by Shradda This message was authored by: Shradda

Unable to remove old devices.

I am trying to get a new phone contract but midway i get message that I have maxed out 5 devices which is available.Is there any way i can remove my old devices so that i can add new one? Assistance will be appreciated.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Unable to remove old devices.

Posted by a Superuser, not a Sky employee. Find out more

You'll need to call Sky to place the order in these circumstances.

 

Phones are only removed when returned to Sky.

I am just another Sky customer and my views are my own
Shradda
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This message was authored by Shradda This message was authored by: Shradda

Re: Unable to remove old devices.

Thanks for the reply, i will call them.

....We keep the phone after the contract ends ..why do we have to send them back if we are not swapping.

 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to remove old devices.

Posted by a Superuser, not a Sky employee. Find out more

@Shradda wrote:

why do we have to send them back if we are not swapping.


You don't have to send them back as they are yours to keep if you want. Devices that have been paid off do not count as an activae device so should cause you any issues usually but as you are seeing that message is why you will need to call.

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