Unable to obtain PAC Code

[Pshrubb21]

I am experiencing difficulties obtaining my PAC code for my both sky mobile numbers when I try online I get a message saying we are sorry there has been a problem.

you can't do this by text if you have more than 1 sky mobile number. 

I have tried contacting sky mobile customer services no one seems how to resolve. 

[63johnw]

Hi @Pshrubb21 if you are moving all numbers from your account then you should be able to use the text method. If not moving all then I believe you need to call in. 

[Pshrubb21]

You are incorrect if you have more than one number you cant use the text service 

[PandJ2020]

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@Pshrubb21 wrote:

You are incorrect if you have more than one number you cant use the text service 

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Then call Sky?

[Pshrubb21]

Read my post again what does it say or do you need to visit specsavers. 

[63johnw]

Hi @Pshrubb21  please don't be rude to people trying to help you. According to the dropdown in this link it back be done online or by calling the number listed. Have you looked here ?

https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile?irct=help-keep-your-...

[Pshrubb21]

Yes I have 

[caesarome]

Did they say why they could issue the Pac codes when you spoke to them ?

You could try registering a complaint:

https://www.sky.com/help/complaints

[PandJ2020]

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@Pshrubb21 wrote:

Read my post again what does it say or do you need to visit specsavers. 

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All roads lead back to Sky, not other customers.  You'll have to persist with them.

[skyuser48]

I have the same issue, have tried getting PAC online but says service not available, then spoke to 5 different Sky customer advisors by phone, three of them couldn't help, one told me to text PAC to 65075, this didn't work either received a text saying service not available.   The last customer advisor spent a lot of time on the phone with me and said they would get in touch with the back office to look at my account and they would email/call me; this was three days ago, not heard anything.

I think I will make a complaint, especially fed up dealing with foreign call centres with bad phone lines and people with poor English.

[Pshrubb21]

@skyuser48 Mine has been resolved I contacted ofcom they sent an email to their highest executive office I was contacted within 20 minutes after putting the phone down to ofcom I.T department worked on my account for 2 days in the end they generated manually PAC codes they contacted me again to give my PAC codes to me over the phone.  If your not getting no where contact ofcom their phone number is on their website. 

[mick4babs]

Need pak codes for my phone which ends in 664 and babs phone which 565

[PandJ2020]

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@mick4babs wrote:

Need pak codes for my phone which ends in 664 and babs phone which 565

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We're other customers here and cannot provide them.

https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile?irct=help-keep-your-...

[daveNOS]

@mick4babs Then call Sky, as stated many times in this thead your just contacting other customers here.