Monday morning my ability to call, recive calls, data and ability to text all stopped, on the iphone and the ipad. I checked my account to see why, had i missed a payment, nope bills paid and upto date, so i thought my sim had gone wonky so converted to a esim and that at first said not compatable, i was tareing my hair out at this point, so went to my sisters and borther in law rang sky for me, they said they send a sim card out to me and that should get me back up, anyway BIL got the e-sim to work and started to recive text again, yet i still could not do anythiong else, so back on phone and we now told theres a problem with the network in my area and all sky customers are affected, that didnt sound right, so BIL pulled out a sky sim he has on his account, one of them free calls and 100mb sims when you get a tablet or phone, so he took it out the tablet and into my now empty sim slot, calls and texts etc all work on this sim. He suspects its an account thing but sky keep fobbing us off while trying to upsell a iphone 15 plus if i send my iphone back, i just more or less paid it off and lets be honist theres another 3 years in the iphone 14 before the need to upgrade, there all the same every year with a minior feature that i dont use. All i want is my Provider to keep to their end of the contract we have.
I still cant call or text from my sims on my account, every so often a few notifcations come through but still cant do anything, this is with the ipad wifi turned off.
I'm now having to use a sim so i can call and text, its not my number though, got next to no data (5.1gb the whole of the piggy bank on his account) which is essential.as i a have a habit of misplaceing mine and find my is a life saver!
Please will someone look into why i cant call and just flip the button fix it. already bad enough I got to have a case review now with the DWP as i missed a telephone appontment, and could be hit with a sanction.
