Unable to link or activate sim

[Nincy]

I am unable to activate my sim or link my account. I did the purchase yesterday. When access throught the mail it says your account is already linked. When I click activate sim, it says link your account.

[63johnw]

Hi @Nincy  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Nincy an invite to chat.

[Nincy]

Hi, where can I find the invite to the private chat? @Lisa-P1987 

[63johnw]

You should see a coloured speech bubble on here @Nincy 

[RobinaKouser]

I am unable to activate my sim because my account is already linked to something else and it does not give me the option to link my sky id to my sim.