Unable to answer one of the security questions and forgotten password
The password wasn't accepted so I clicked on forgotten password. Next screen was two security questions but it's not accepting the answer to security question 2. Which I know is true. At a loss to understand.
Call Sky and when prompted for it say "forgotten it" or similar. The agent should be able to verify your identity as the account holder by other means and then set up a new telephone password with you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
