Unable to activate new Sim card

[Shlok6]

Hi,

I am unable to activate SIM card  for my 11 year old son. I am getting a message saying " you are not the account holder"

The SIM number 8944421711236091330

Please can you assist me to activate the Sim? It needs to be done ASAP as he will be staying in the house on his own tomorrow..

Kind regards,

Veena 

[caesarome]

@Shlok6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Hello @caesarome, thanks for making us aware of @Shlok6's post. I'll send them an invite now to chat and we can help activate their new SIM. 

Thanks, Jason-

[Shlok6]

No one has reached out to me as yet

[63johnw]

@Shlok6  There should be a coloured speech bubble in the corner of this page. 

[Shlok6]

Hi 

I have used the speech bubble but no answers from any one for last 2 hours

[caesarome]

@Shlok6 

That is why I said this isn't a live chat so you need to give them time.

[Jason-]

Hey @Shlok6, we have received your message and one of our Community team will be in touch with you shortly to assist further 👍🏻

Thanks, Jason=

[Shlok6]

Why can I not see the speech bubble anymore

where can I view the chats