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Discussion topic: Two mobile phones

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This message was authored by: Steven981

Message posted on ‎03 Feb 2026 07:18 PM

Two mobile phones

Why am I paying for two mobile phones even though I have returned my swap one 

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This message was authored by: Steven981

Message posted on ‎03 Feb 2026 07:19 PM

Re: Two mobile phones

Even worse why I can't I talk to some one about it 

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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2026 07:21 PM

Re: Two mobile phones

Posted by a Superuser, not a Sky employee. Find out more

@Steven981 

Billing continues until the device returned as part of the swap has been processed, checked for damage and value ascertained which is apparently taking 3+ weeks. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2026 07:22 PM

Re: Two mobile phones

Posted by a Superuser, not a Sky employee. Find out more
@Steven981 wrote:

Even worse why I can't I talk to some one about it 

What's happening when you try? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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