Two contracts

[Tr12]

I swapped my old phone for a new one and have sent my old one back and paid for two contracts will I get refunded for contract I am not using when my phone I sent back valuation is done ? Also my new phone keeps saying install eSIM which I didn't ask for just to use my old sim with old number. Or do I need to install eSIM. If so when I try to install it says it can't do it ? 

[caesarome]

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@Tr12 wrote:

I swapped my old phone for a new one and have sent my old one back and paid for two contracts will I get refunded for contract I am not using when my phone I sent back valuation is done ?

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If there is still an amount to pay off against the returned phone then this will be added to your next available bill so will be paid for it via that.

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@Tr12 wrote:

Also my new phone keeps saying install eSIM which I didn't ask for just to use my old sim with old number. Or do I need to install eSIM. If so when I try to install it says it can't do it ? 

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Did you use a sim card or esim with your returned phone ?

[Tr12]

I used a SIM card and put card from in old phone in new phone x

[caesarome · Accepted solution]

Then you can ignore the message about an esim as you might have ordered one when you ordered your new phone so if this is the case and you do not activate it then it will be cancelled after 30 days so you will not be charged for it.

[Tr12]

Yes there is still some to pay so valuation of old phone will pay towards that and what's left added to next bill unless i pay that off before !

[caesarome]

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@Tr12 wrote:

unless i pay that off before !

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I wouldn't pay it manually if this is what you are thinking to do because if you get your timings wrong you could end up paying for it twice as it might still be added to your next available bill.

[Tr12]

Ok i will leave and see if added to bext bill then pay it then thank you

tess