Trying to upgrade my phone but I am restricted services?

[marymarz]

Trying to upgrade my phone but I am restricted services?

It's upgrade time for me but I am being redirected to a page that says I am on restricted services.

Does anyone know what this means?

12 years a sky customer, no outstanding bills...... I am at a loss

Thanks

[caesarome]

@marymarz 

You will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295