Trying to link sky mobile to sky ID

[Spry]

I am trying to set up my sky mobile to my sky ID but it keeps telling me that there is an issue. I enter my surname, postcode and bank account number but it continually doesn't work even though they are correct. 

can you help?

[caesarome]

@Spry 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us Spry. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂