Trying to convert physical sim to eSIM- 'Sending Failed' !!!

[atgio]

It was supposed to be an eSim all along... idiots messed it up somehow and eSim was unable to be used, even though initially seeming to set on my phone, and couldnt get connected on it (it HAD activated).

Rang them saying I NEED an eSim sorting (my iPhone is from USA only supports eSim- no SIM tray/slot)- what are my options?

They tried to order a replacement eSIM to put on my phone, but wouldnt work. So told that I have to order and activate a physical SIM, and then easily request a immediate exchange from phsyical to e-sim!

Physical SIM arrives, number has ported by now. Had to find an old crappy phone in bottom of drawer, charge it, put physical SIM in. When trying to change to eSIm on My Sky I get this:

I have called Sky Mobile about 6 times, online chatted about 10 times, trying to resolve this since Tuesday. 

I have had promises and promises it will be resolved. Even today someone called me back at about 1600 following my 0800hrs call this morning, and he promised be that by 1800 it will be resolved. 

Still the same.

The call centre is USELESS. The online chat is USELESS

Can anyone here offer any suggestions to resolve this PLEASE???? I desperately need this eSIM on my work phone ASAP!

Thank you

[atgio]

They are now just trying to tell me that it is because I had 'marketing and other messages from Sky' toggled to OFF, which is why I couldn't receive this security code.. That is INSANE.. They must think I am thick!! They said they have now turned this on, but I have to wait 48 hours!!!! For this to take effect, then request conversion to eSIM and it will work....

It is unbelievable

[atgio]

Cant deal with it any more. Have got my PAC code during the colling off period. Moved to Lyca Mobile. Got my eSIM received and up and running and set up within 10 minutes.... Porting happening, my Sky Mobile number will be moved over on Monday.

Very annoyed they have misled and lied to me so much. If I had just done this yesterday number porting would have happened today.

Sky Mobile are the worst mobile network I have ever ever had to dealt with.

I see on this forum that there are loads of threads of people experiencing the same thing beforehand. I posted on all those threads asking how they resolved the issue, only for my posts to have been deleted without my knowledge! Is someone covering up this massive problem??