Discussion topic: Trying to activate sky sim on a new non sky iphone

This message was authored by: Mydim · ‎29 Sep 2025

I have bought a new iPhone from Apple and inserted the sim from my old iPhone (bought from Sky now out of contract) but can't make or receive any calls on new phone. What have I done wrong and what do I have to do?

This message was authored by: GD1 · ‎29 Sep 2025

@Mydim Did you activate the sim online through your account?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎29 Sep 2025

@Mydim

Another member had thye same issue and posted this as a fix:

https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-make-outgoing-calls-on-new-iPhone-17/m-p/5100976/h...

So check your primary and travel settings and make sure the correct one is selected.

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Discussion topic: Trying to activate sky sim on a new non sky iphone

Trying to activate sky sim on a new non sky iphone

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Re: Trying to activate sky sim on a new non sky iphone

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