Tried to activate eSim and gives error message

[Chloerichardsl]

I've tried to active my sim into a eSim however after following the steps I'm met with a error message. I've tried resetting my phone etc to try fix it but still no avail 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147