Transfer an eSim

[Fitzpro72]

My son (not yet 18) is on a sky eSim - he got a different (more modern iPhone - 2nd hand not new) - he partly set it up himself - when I look to transfer the eSim the "Mobile Service" option on the device he wants to transfer to is "greyed out" - not available to select .. Do I need to get a new eSim ?

[63johnw]

Hi @Fitzpro72 

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Hi @63johnw, thanks for escalating this. We’ve sent @Fitzpro72 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.