Trade in Value

[johndaly83]

Im sure in previous years sky will give me a trade in value before i do an actual upgrade and sign in to a new deal?

Looking into upgrading again and it reads now like i have to buy a new device and once its recieved i post my old phone back and they will give me a value for the old phone, is that correct?

Id like to know if my old phone clears my current contract before i commit to a new deal. 

[caesarome]

The process should be the same in that you should see a valuation online based on the information you have provided about the device's conditions where you can accept or reject it. Your device will be inspected when it has been returned which is why it is always worth taking another of photos from all angles so you can show what condition it was in prior to your returning it incase they then offer you a lower value for it for some reason.

[johndaly83]

But ive been through the whole process upton my signing up to a credit search and no where does it give me an option to get a value. 

It does say at the top of the screen "Trade in your old device and get extra value after checkout" ... this implys to me that to get the value I need to check out with a new device. 

[GD1]

@johndaly83  Swap is explained here https://www.sky.com/help/home/sky-mobile/buying-sky-mobile/upgrades/articles/sky-mobile-upgrades

Swap: Equipment can be purchased outright or by interest free loan. Subject to status and credit check. If you purchase your equipment on credit, 24-month interest free loan required for cost of new Swap12 equipment, 36-month interest free loan required for Swap24 and 48-month interest free loan required for Swap36. Data Plan subject to 12-month minimum term. Sky will buy the old Sky equipment and credit your next bill with proceeds, Loan must be paid in full to Swap. Equipment condition criteria and market value adjustment may apply. Equipment subject to availability. 18+. Terms apply. See sky.com/swaphelp for details.

If your device isn’t in good condition, the following damage reduction percentages will apply. 15% of device value for missing/broken or customised covers or buttons, casing cracks, water damage (but fully functional); 50% of device value for screen damage, heavy device damage, software or hardware fault, faulty main menu or power buttons; 100% of device value if it doesn’t power on/off or accept a charge.

[johndaly83]

Thanks, but I'm still confused by it all.. I'm probably best calling them tbh. 

I'm on  swap36 and been paying for 24 months already, but still have an outstanding balance of £200+ , do I need to pay that off first? If not, how do I find out the value they would give me for my phone? 

[caesarome]

I think you are best if calling as usually the value they give you will be used to pay off what you owe, so if the value is £200 then it would be paid off but if it is less then the difference is added to your next available bill.