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Discussion topic: Trade-In Problems

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Avatar for Kobster
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This message was authored by: Kobster

Message posted on ‎08 Jul 2024 08:18 AM

Trade-In Problems

I have recently traded-in my old iPad for a new one.  I've followed the instructions for the return, tracked on Royal Mail but I keep getting emails to say they haven't received it.

Tried going through the Chat but the 'Bot' isn't programmed to answer these questions & can never get through to anybody on the phone!

Asa
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎08 Jul 2024 09:21 AM

Re: Trade-In Problems

Posted by a Superuser, not a Sky employee. Find out more

Does the Royal Mail tracking show that it has arrived, if so I would keep trying to speak to Sky so try saying No when asked to go online or if you want a SMS sent.

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