Incorrect Charges and Refund Request

[fathimathasni_]

Subject:Incorrect Charges and Refund Request

Dear Customer Service,

I changed my plan from £14 to £6 last month, but I’ve been incorrectly charged £14 for the last two months.

I contacted your team to switch to the £6 plan and received confirmation of this change. Despite this, my recent bills dated First Overcharge 26/06/2024 and Date of Second Overcharge 03/07/2024 still show £14.

Please rectify this by refunding the overcharged amount (£8 per month, totaling £16) and ensure my plan is correctly updated to £6.

kindly please give an confirmation of the plan change.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

[SKY1992bf]

@fathimathasni_  In case you're not aware we're primarily a customer helps customer community and not sky support 

you need to call sky directly about this on 150

[Daniel0210]

@fathimathasni_ 

You need to call Sky. This is a customer helps customer forum and you’re not contacting Sky Customer Services by posting on here.

[PandJ2020]

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@fathimathasni_ wrote:

I changed my plan from £14 to £6 last month, but I’ve been incorrectly charged £14 for the last two months.

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How did you do this?  Did you change your current active dataplan (mix) or did you order a new SIM?

Billing is monthly in advance and depending on the timing may not happen immediately.

If it's the former then the reduction does not occur until the next billing period, if the latter then you haven't changed your plan (you've ordered an additional SIM which would be chargeable too if activated).

[fathimathasni_]

*i already have the sky sim 

*i don't want any new sim

*i changed my plan last month 

*last month & this month also they charged 14 pounds 

* my plan is 6 pounds 

[PandJ2020]

As I said, reductions are not effectively immediately - you may have to wait for subsequent bills to update (and generate any credit).  But call Sky on 150 to confirm.

[63johnw]

Hi @fathimathasni_  what do your future bills say ?