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This message was authored by: Edd26

Message posted on ‎02 Sep 2025 01:16 PM

Took 1052 if data off me in June

Why did sky take 1052 gb off data off me 

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎02 Sep 2025 02:46 PM

Re: Took 1052 if data off me in June

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@Edd26 

So after 04/06/25 any data older than 12 months was removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails (I received mine on 09/01/24), but it's only recently come into effect which may be why quite a few customers have forgotten about it.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎02 Sep 2025 01:19 PM

Re: Took 1052 if data off me in June

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@Edd26 

Data remains in your piggybank now for 12 months so any data that has been there longer than a year will have been removed. Going forward only data that has been unused for a year will be removed.

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎02 Sep 2025 02:46 PM

Re: Took 1052 if data off me in June

Posted by a Superuser, not a Sky employee. Find out more

@Edd26 

So after 04/06/25 any data older than 12 months was removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails (I received mine on 09/01/24), but it's only recently come into effect which may be why quite a few customers have forgotten about it.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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