@Debsthom81
Unused data rolls back to your Piggybank at the start of the next billing period. If you mean you can't move data from the Piggybank to your sim then call Sky by dialling 150 from your Sky mobile. An agent can move the data for you and investigate why you can't do it yourself.
(Your duplicate thread has been removed).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
