Technical error when swopping phone

[Louandbratz]

I've  paid of 1 mobile and owe £168 on another both say stops available but every time I proceed to upgrade. I'm getting a technical error. That sky is stating is there fault. It's been like this for weeks now. Any ideas. 

[63johnw]

Hi @Louandbratz  if you have paid a phone off you can no longer swap it, it's yours. You just order a new phone at Sky.com when logged into your account. If the other one isn't letting you swap online then your only option is to call sky on 150 so they can process it for you.