Tablet needs returning for repair

[Howler1987]

Hi all, 

How long should Sky take to send a returns box out if you need one?

BLUF:

One of my tablets (Galaxy Tab A11+5G) has lost all sound suddenly. Tried rebooting, factory resetting and any other fix you can think of but it still doesn't work (leads me to believe problem internally).

Only had the tablet for 6 months and I have requested a returns pack so it can be sent back to be repaired.

Asked for a package back on the 16th June, chased Sky 3 times from then until now and I still don't have it. All they ever say is "It's on it's way to you".

Should it really take nearly 3 weeks?

[caesarome]

@Howler1987 

Does anything appear here regarding the packaging:

https://www.sky.com/ordertracking

[Howler1987]

@caesarome nope nothing, it says "No active orders"

I've just had a random email through as of today saying Sky have closed my complaint too.

Still waiting for a return package. It will be 5weeks now. 

Seems like they are delaying until my device passes it's warranty. Sounds like something they'd do.

[caesarome · Accepted solution]

@Howler1987 

Try putting in another complaint by filling in this web form:

https://www.sky.com/help/complaints