Switching to a new SIM

[Kassi]

I have a current SKY mobile but got a better deal still with SKY with more data and cheaper. Trying to switch to the new SIM they sent and going round in circles. It's asking for my PAC but it's a SKY one so they're saying it's incorrect. Trying to speak to a human is impossible. Can anyone help please? 🙏 

[caesarome]

@Kassi 

You can't use a Pac code to move a number from one Sky sim to another Sky sim so you have a few options.

You could call Sky to ask them to cancel this new sim you activated and then use the one you have in your new phone.

You could either use the sim you have or if you want to transfer the number you have to the new sim then you would need to use a Pac code to transfer your current sim number to a PAYG network and then use another pac code you get from them to transfer it back to your new Sky sim.

[PandJ2020]

The deal was for additional SIMs only.

If you activated a new dataplan then it's in addition to your current plan and with a new number.

You cannot use a PAC within a network.

There is a protracted workaround that requires you to port OUT of the network and back in to the new SIM.