Switching sim and keeping old number

[Penk]

I've received a new phone and a new sim through sky, 

I've done the transfer on my phones and told the phone to keep the same number going through the process. I've put the new sim in the new phone an I have no service and phone is coming up with primary and personal sim options. 

i have no service so can't text pac to keep number. And tried to switch the sim to the old one and tried to text pac and still not working.

how can I get my new sim working with my old number without texting PAC for old number 

[63johnw]

Hi @Penk  you can't port from one sky sim to another. If your old sim is not working and neither is your new sim then you will need to borrow a phone to call sky or use the social media links at the bottom of this page to contact them. 

[caesarome]

---

@Penk wrote:

I have no service and phone is coming up with primary and personal sim options. 

---

@Penk 

On an iPhone with Dual SIM, the primary SIM is the default line you have chosen for calls, messages, and cellular data. You can change this default line by going to Settings > Cellular (or Mobile Data) > Default Voice Line or Cellular Data and selecting the other SIM card, which could be a physical SIM or an eSIM.