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Discussion topic: Swapping phone

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This message was authored by: NeoFryer

Swapping phone

I would like to swap my phone however I cannot do this until may 2025. Is there a way to do this any earlier without paying the full credit agreement 

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This message was authored by: caesarome

Re: Swapping phone

Posted by a Superuser, not a Sky employee. Find out more

You would need to call Sky on 150 for help with this but you should be aware that the earlier you swap the more you will have to pay to clear the credit agreement off on the returned device as the value Sky gives you might not cover what you owe against it.

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This message was authored by: PandJ2020

Re: Swapping phone

Posted by a Superuser, not a Sky employee. Find out more

@NeoFryer wrote:

I would like to swap my phone however I cannot do this until may 2025. Is there a way to do this any earlier without paying the full credit agreement 


In short, no.

 

The remaining credit will almost certainly exceed the value of the phone.  If you 'swap' then the balance is payable on the next bill.

 

Best suggestion is to wait until May 2025.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: NeoFryer

Re: Swapping phone

Thanks for the reply ! Would they not be able to possibly add the remaining balance to the next phone ? Or I can just clear the remaining balance ? 

This message was authored by: SKY1992bf

Re: Swapping phone

Posted by a Superuser, not a Sky employee. Find out more

@NeoFryer wrote:

Thanks for the reply ! Would they not be able to possibly add the remaining balance to the next phone ? Or I can just clear the remaining balance ? 


@NeoFryer they won't add the remaining balance to the next phone 

 

as already mentioned if you do swap any remaining balance will be taken out in full on the first bill after swap completion 


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