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Discussion topic: Swapped old device for new one

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Avatar for Aliceu
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This message was authored by: Aliceu

Message posted on ‎24 Aug 2026 12:41 PM

Swapped old device for new one

I've swapped my old device for new one, yet my next bill is still showing as paying for both phones

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎24 Aug 2026 12:59 PM

Re: Swapped old device for new one

Posted by a Superuser, not a Sky employee. Find out more
@Aliceu wrote:

I've swapped my old device for new one, yet my next bill is still showing as paying for both phones

Return processing can take 3-4 weeks and you'll be charged for both phones in the interim.  (Obviously any additional payments you make will credit your account)

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Aug 2026 01:03 PM

Re: Swapped old device for new one

Posted by a Superuser, not a Sky employee. Find out more

@Aliceu 

This happens as it can take up to three weeks for your returned device to be inspected so once this has happened the billing should cease if there is nothing else to pay against it.

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