I have been overcharged

[NA31]

I am requesting the full refund of all monies that I am owed, including the duplicate monthly charges and my upfront payment. The agent I spoke to earlier confirmed that they'll refund but for some reason that can't refund to my bank? And would rather refund to my sky account 

[Daniel0210]

@NA31 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

What's these charges for (in more detail)?