Swapped i 15 plus fo i 18 pro max

[john+elvin]

I sent my i 15 plus back to yourselves on the 3/10/26 . I have not herd anything from yourselves that you have received the phone . My bill says I'm still paying for i 15 plus . I would like this matter resolved before my next bill .

[Daniel0210]

@john+elvin 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Devices returned as part of a swap are apparently taking 3+ weeks to be received, processed, checked for damage and its value confirmed. 

[john+elvin]

Hi so can you tell me what happens with next bill as it will be higher than what I usually pay . Also can you least tell me if you have received the phone . Thanks 

[PandJ2020]

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@john+elvin wrote:

 I would like this matter resolved before my next bill .

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It should be, but you won't be out of pocket as those payments are reducing your outstanding credit.

[Daniel0210]

@john+elvin 

Please read the first paragraph of my earlier reply again.