Discussion topic: Swap

This message was authored by: Simmsy65 · ‎12 Feb 2023

I received my new phone on the 27th of January and sent my old one back as a swap on Monday the 30th of January. I tracked this via Royal Mail which says it's been delivered. I have had updates to say they haven't received it and I'm not sure how to go about speaking to someone about this. Yesterday I received an item back in the post from sky of an old iPhone 12 that was not mine. I don't know what to do!

This message was authored by: Daniel0210 · ‎12 Feb 2023

@Simmsy65

I think you need to call Sky (dial 150 free from your Sky mobile) to query the return of an unknown device if nothing else.

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This message was authored by: caesarome · ‎12 Feb 2023

As you have tracking give Sky a call on the free 150 number as they might be able to update it's status for you. Also let them know about this iphone that you received.

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Discussion topic: Swap

Swap

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