Hi, its SKY, the device you returned for swap is marked as being non-genuine/has non-genuine parts, this will be returned to yourself and the swap cancelled, any queries please contact Sky, Thanks NoReply
will I need to return the new phone to cancel the swap?
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.
As the notification states you need to contact Sky to discuss.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
