Swap return

[Mick2510]

My device was returned to me but I have not received it, it was sent over 3 weeks ago

[63johnw]

Hi @Mick2510  this isn't sky CS so you will need to call sky for help with this. 

[caesarome]

@Mick2510 

You will need to call Sky to find out what is happening.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[63johnw]

You could also try a formal complaint @Mick2510 

https://www.sky.com/help/articles/how-to-make-a-complaint