Discussion topic: Swap question
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Message posted on 20 Sep 2024 08:23 PM
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Swap question
Have just received new phone , already on sky mobile. New phone came with a new sim. Sky app says to activate new sim. Can I just put existing sim into new phone. What do I do about activating new sim in app ?
thanks.
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All Replies
Message posted on 20 Sep 2024 08:25 PM
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Re: Swap question
@j+a+m wrote:
Can I just put existing sim into new phone. What do I do about activating new sim in app ?
thanks.
You can put the sim you already have in your new phone and the other will be cancelled if not activated so you will not be charged for it.
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Message posted on 20 Sep 2024 08:28 PM
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Re: Swap question
If you activate a new SIM then it will have a new phone number and you'll be paying for two...
Message posted on 20 Sep 2024 08:32 PM
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Re: Swap question
What about the new data tariff I chose ?
Message posted on 20 Sep 2024 09:02 PM
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Re: Swap question
Hi @j+a+m to get that you would need to activate the new sim, that will have a new number. To keep your old number you would need to port your number to a different network on PAYG then port back to the new sim. You could try calling sky and ask for the new plan on your old sim but they may refuse.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 20 Sep 2024 09:04 PM
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Re: Swap question
Thanks. I think I should have ticked no data plan required to keep my existing plan - it wasn't very clear. I selected a new plan but think I didn't need to.
Message posted on 20 Sep 2024 09:13 PM
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Re: Swap question
Just use your old sim with your old plan if you want @j+a+m just don't activate the new one and it will drop off your account and you won't be charged.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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