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Discussion topic: Swap question

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This message was authored by j+a+m This message was authored by: j+a+m

Swap question

Have just received new phone , already on sky mobile. New phone came with a new sim. Sky app says to activate new sim. Can I just put existing sim into new phone. What do I do about activating new sim in app ? 
thanks. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Swap question

Posted by a Superuser, not a Sky employee. Find out more

@j+a+m wrote:

Can I just put existing sim into new phone. What do I do about activating new sim in app ? 
thanks. 


You can put the sim you already have in your new phone and the other will be cancelled if not activated so you will not be charged for it.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Swap question

Posted by a Superuser, not a Sky employee. Find out more

If you activate a new SIM then it will have a new phone number and you'll be paying for two...

I am just another Sky customer and my views are my own
j+a+m
Topic Author
This message was authored by j+a+m This message was authored by: j+a+m

Re: Swap question

What about the new data tariff I chose ? 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Swap question

Posted by a Superuser, not a Sky employee. Find out more

Hi @j+a+m  to get that you would need to activate the new sim, that will have a new number. To keep your old number you would need to port your number to a different network on PAYG then port back to the new sim. You could try calling sky and ask for the new plan on your old sim but they may refuse. 





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j+a+m
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This message was authored by j+a+m This message was authored by: j+a+m

Re: Swap question

Thanks. I think I should have ticked no data plan required to keep my existing plan - it wasn't very clear. I selected a new plan but think I didn't need to.  

This message was authored by 63johnw This message was authored by: 63johnw

Re: Swap question

Posted by a Superuser, not a Sky employee. Find out more

Just use your old sim with your old plan if you want @j+a+m  just don't activate the new one and it will drop off your account and you won't be charged. 





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