@Kerry+m88
Make sure your details are filled out here including your surname:
https://www.sky.com/mydetails/account-info
Then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If this does help then to get the swap order placed give Sky a call tomorrow so it is 150 from a phone that has a Sky sim in it is the free numkber to call them on.
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