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Discussion topic: Swap device

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Avatar for KimmyMorgz
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This message was authored by: KimmyMorgz

Message posted on ‎18 Dec 2025 10:51 AM

Swap device

Hi, I have got a new mobile device via swap. I need to send the old device back within 14 days but the problem I have is that the new device is a Christmas gift so I can't send the old device back within that period. Can I extend it until the new year please? 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎18 Dec 2025 11:02 AM - last edited: ‎18 Dec 2025 11:03 AM

Re: Swap device

Posted by a Superuser, not a Sky employee. Find out more

@KimmyMorgz 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

14 days will be the New Year. I suspect you'll keep getting reminders but don't forget the receiving warehouses will probably be shut over and Christmas and New Year anyway. 

Just make sure you get proof of posting and keep it indefinitely. 


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HAPPY NEW YEAR
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