Discussion topic: Stolen phone
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Message posted on 08 Nov 2025 09:23 PM
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Stolen phone
I got my phone stolen like over a year ago and I still had to pay the monthly payments, I couldn't even block the phone from idk what reasons and I could see that last time it was active abroad, In Europe.
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Message posted on 08 Nov 2025 10:05 PM
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Re: Stolen phone
Hi @DariusU28 do you have a question for your fellow customers here ? Yes you continue to pay for the device as you agreed the contract. If sky didn't continue to take payment then how many people would just say my phone has been stolen so I won't pay ?
I AM NOT A SKY EMPLOYEE
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I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 08 Nov 2025 10:13 PM
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Re: Stolen phone
Did you report the phone as being stolen to Sky so they could block it for you ?
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Message posted on 09 Nov 2025 09:42 AM - last edited: 09 Nov 2025 09:57 AM
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Re: Stolen phone
@DariusU28 wrote:
I got my phone stolen like over a year ago and I still had to pay the monthly payments.
You were repaying a personal loan as you'd contracted to do: not being in possession of the hardware doesn't invalidate this, and whether or not it was active elsewhere also doesn't do so. The point of blocking is to try and diminish the wider potential market for stolen hardware: it doesn't end any individual repayment contract.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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