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Discussion topic: Stolen phone

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This message was authored by: DariusU28

Stolen phone

I got my phone stolen like over a year ago and I still had to pay the monthly payments, I couldn't even block the phone from idk what reasons and I could see that last time it was active abroad, In Europe.

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This message was authored by: 63johnw

Re: Stolen phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @DariusU28  do you have a question for your fellow customers here ? Yes you continue to pay for the device as you agreed the contract. If sky didn't continue to take payment then how many people would just say my phone has been stolen so I won't pay ? 

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This message was authored by: caesarome

Re: Stolen phone

Posted by a Superuser, not a Sky employee. Find out more

@DariusU28 

Did you report the phone as being stolen to Sky so they could block it for you ?

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This message was authored by: TimmyBGood

Re: Stolen phone

Posted by a Superuser, not a Sky employee. Find out more

@DariusU28 wrote:

I got my phone stolen like over a year ago and I still had to pay the monthly payments.


You were repaying a personal loan as you'd contracted to do: not being in possession of the hardware doesn't invalidate this, and whether or not it was active elsewhere also doesn't do so.  The point of blocking is to try and diminish the wider potential market for stolen hardware: it doesn't end any individual repayment contract.

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