Discussion topic: Stolen Phone

This message was authored by: Michael10 · ‎23 Jul 2024

I had my phone stolen and I'm now trying to claim on my insurance. I am on a Sim only deal and I bought the phone direct through apple. In order to claim on my insurance I have to have proof of blacklisting the phone. I have spoken to Sky and they say they can't do this because I didn't buy the phone through them. My insurance company say that Sky can still blacklist the device on the network and provide evidence of this and they have provided it for previous claims as it is not usual to have sim only deals.

This message was authored by: GD1 · ‎23 Jul 2024

@Michael10 Your post has been moved from the email forum as that is for Sky/Yahoo email issues not an email route into Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: caesarome · ‎23 Jul 2024

Sky can't blacklist a phone you didn't get from them as they would have no record of it on their systems.

However have you tried this site as they might be able to block it:

https://www.immobilise.com/

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Discussion topic: Stolen Phone

Stolen Phone

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