Still paying for SIM every mth even though the device has been paid & I no longer use that phone or

[PHILO78]

I still pay for a SIM every month that I don't use. The device has been paid. No longer have the phone or the SIM. How do I cancel it?

[Daniel0210]

@PHILO78 

Call Sky to cancel the sim as long as you've had it 12+ months. 

[GD1]

@PHILO78  Until you cancel the sim then you'll be billed for it.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Susanupton]

• Why cannot cancel my sim card on line as don't have a working phone 

[Susanupton]

• Fed up off getting no reply what's wrong with sky

[63johnw]

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@Susanupton wrote:

• Why cannot cancel my sim card on line as don't have a working phone 

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 You cant do it online, can only be done by calling sky.