Discussion topic: Still being charged for an old device

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I swapped my phone and sent the old one back but I'm still being charged

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@Morven92 When did you send it back? I ask as returns for swaps take between 2 and 3 weeks to process and you are still charged for that period.

I have been sent my swap device back anyone help as In envelope doesn't say why xx

@Gdawg1690 wrote:
I have been sent my swap device back anyone help as In envelope doesn't say why xx

Hi @Gdawg1690 if nothing is showing in your message centre give sky a call on 150 and ask them why.

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