Still awating refund

[stu01472]

Im due a refund of £46 pound and there is no recund reached my bank yet

[SKY1992bf]

@stu01472  Refund for what exactly?

[Daniel0210]

@stu01472 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Whats the refund for if you don't mind us asking?

[stu01472]

£12 for upront cost for Iphone 16pro reurned as i no longer wanted

and the rest is for being charged for 3 iphone 17pros , when i only have two a blue and silver one, a extra silver one was sent by mistake and has been returned 

[caesarome]

@stu01472 

Did you return within 31 days of receiving it and you called Sky about this before hand, if you did then it can take up to

3 weeks for any upfront payment to be returned.

Have  you spoken to Sky about this phone they sent in error ?

[stu01472]

yes i have spoken to sky and a refund was agreed i just would to no when i will receive it

[caesarome]

When did you speak to Sky ?

[stu01472]

Just before my mobile bill was due, yhey said pay the full ammount and we will refund you afterwards

[caesarome]

@stu01472 

And what date was that ?

[stu01472]

my bill comes out on the 28th so it was then its all on your records 

[PandJ2020]

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@stu01472 wrote:

my bill comes out on the 28th so it was then its all on your records 

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Not our records...  You do realise you're talking to other customers and not Sky?

[caesarome]

It does say both "not a Sky employee" and "I do t work for Sky" on my post !

If it was the 24th then you shouldn't have to long to wait for this now.