Spend cap

[Elle252]

Why has my spend cap been reached in 45 minutes.. I'm in the UK and have not used my phone. 

[Jason-]

Hello @Elle252,

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry there is some confusion surrounding the spend cap on your Sky Mobile SIM. I'll drop you a message shortly so we can discuss this in more detail privately to find out what has happened. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-