Spend cap change from abroad

[Johnny+Hatfield]

Currently abroad, i want to call and text but i think spend cap is zero so preventing me from doing anything. Roaming and data roaming are set to on. I don't have access to emails how can I change spend cap?

[Daniel0210 · Accepted solution]

@Johnny+Hatfield 

As per Sky website…

Set up, change or remove a monthly spend cap(s)

Go to sky.com/spendcap and sign in with your Sky iD.

The account holder can do this for each SIM at anytime.

Any changes you make will happen straight away (or within a couple of minutes).

Once a spend cap has been set up it will apply to each billing period (month) and will reset on the bill date, until the account holder changes or removes it.

https://www.sky.com/help/articles/sky-mobile-spend-caps

[Johnny+Hatfield]

I can't login to my sky account as i don't know the password (it's saved on my pc) and i don't have access to the email account the sky id is registered to.

I'm abroad at the moment.. I need sky to call me take me through security and then change spend cap if that a5 possible?

I have set up another sky id on my phone so I can post this 👍 

[Daniel0210]

@Johnny+Hatfield 

Do you know / have with you the telephone password needed to talk to Sky? 

[63johnw]

Hi @Johnny+Hatfield  do you have access to your my sky app as it can also be done from there ?

[Johnny+Hatfield]

Yes i do i can see rollover data etc but can't find spend cap

[63johnw]

Tap on your sim then tap on the roaming tab @Johnny+Hatfield then tap on the settings tab, the two caps are there on this 2 tabs. 

[JCM70]

I am in France but can't increase my spend cap. I have tried https://www.sky.com/myaccount/mobile/sim/x/settings/spend-cap but I can't access 'manage' tab which I assume will allow me to make changes. 

[caesarome]

Have you tried using a different web browser or (and I don't know if this is possible) to see if you can do this via the MySky app ?