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Discussion topic: Sky swap

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This message was authored by: Becky1104

Message posted on ‎30 Oct 2025 06:47 PM

Sky swap

Has anyone done the sky swap and they've not received your device? Yet you've rung and online chatted them provided tracking details. It's been going on since 22nd September and they keep telling me to wait a few more days. Yet my bill that I'm paying is sky high

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This message was authored by: caesarome

Message posted on ‎30 Oct 2025 07:22 PM

Re: Sky swap

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@Becky1104 

What device is it as there are long delays on the new iphone 17 due to the high demand which is usual when these are released at the time of the year.

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Message posted on ‎30 Oct 2025 07:40 PM

Re: Sky swap

So I got the 17 pro max and I traded in the 15 pro max but apparently they've not received it. Yet my postage tracking number says it was delivered to them 

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Message posted on ‎30 Oct 2025 07:45 PM

Re: Sky swap

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@Becky1104 

It takes the company that handles the returns for Sky 2-3 weeks to receive in the stock.

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Message posted on ‎30 Oct 2025 07:51 PM

Re: Sky swap

Yeah I posted it on 22nd September been over 2/3 weeks and they keep saying they've not received it 

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Message posted on ‎30 Oct 2025 08:00 PM - last edited: ‎30 Oct 2025 08:00 PM

Re: Sky swap

Posted by a Superuser, not a Sky employee. Find out more

Did you keep the tracking information and proof they received it @Becky1104  ?

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Message posted on ‎30 Oct 2025 08:02 PM

Re: Sky swap

Posted by a Superuser, not a Sky employee. Find out more
@Becky1104 wrote:

Yet my postage tracking number says it was delivered to them 

Have you phoned Sky to see if they can help to get the status updated ?

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Message posted on ‎30 Oct 2025 08:31 PM

Re: Sky swap

Yeah phoned them and they was like we're working on it gives us a few more days this was about a week ago phoned again today and said the same thing 

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