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Discussion topic: Sky sim not received

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This message was authored by: Dee108

Message posted on ‎13 Nov 2024 03:06 PM

Sky sim not received

Hi 

 

I ordered a sim with sky on the 24th October. It went through fine said delivery was sent by royal mail first class but I still haven't received it and it's 13th November. I've tried looking for a number to speak to someone and I can't find one. I've looked on my sky account and it just says to activate it when received. Surely I should have received it by now. What can I do?

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Superuser
This message was authored by: caesarome

Message posted on ‎13 Nov 2024 04:04 PM

Re: Sky sim not received

Posted by a Superuser, not a Sky employee. Find out more

@Dee108 

If your address is correct on your account try ordering another one by selecting the plan for it here:

 

https://www.sky.com/shop/mobile/plans


Should you end up with two then make sure you only activate one of them so the other is cancelled.

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