Sky moile resstricted

[Jamie2402_]

I want to have my phone switched on or claim compensation for paying for products what aren't getting used and having prices added to my phone bill constantly I really need to have my phone switched back on due to work i understand my bill in in credit agreement but iam loyal customer over 5years now and your leaving me no option but to change provider 

[63johnw]

Hi @Jamie2402_  you aren't talking to sky CS here, just fellow customers. If your services have been restricted due to non payment then Sky will only reinstate when full payment has been made and a new continuous payment method set up. Sky don't accept promises to pay, no matter what the CS representatives may say. 

[Daniel0210]

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@Jamie2402_ wrote:

I want to have my phone switched on or claim compensation for paying for products what aren't getting used and having prices added to my phone bill constantly I really need to have my phone switched back on due to work i understand my bill in in credit agreement but iam loyal customer over 5years now and your leaving me no option but to change provider 

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@Jamie2402_ 

Your post isn't very clear.

If your mobile services are restricted that will be because you are behind on payments. 

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Service restrictions are because of a missed payment, they are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. As stated by @63johnw Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/ 

I have no idea why you think you'll be entitled to compensation for not using your mobile and the amount being added is likely to be a late payment fee.