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Discussion topic: Sky mobile

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This message was authored by: Kulia51

Sky mobile

The service I have received over the last 3 days is nothing short of appalling 8.5 hrs over 3 day, spoke to 17 members of staff who insist they can help then lie. Transferred with no notice, no one rings back and the advice tonight was for me to go out and by a cheap phone and SIM cards so I have a phone to use!!! Apparently it is going to take 6 days to sort and that is to get a new sim.  I won't have had my phone for over a week but then.  I just don't know what to do.  When it's sorted I'm going to cancel everything to do with sky

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This message was authored by: 63johnw

Re: Sky mobile

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kulia51  you could try a formal complaint. 

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to...

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