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Discussion topic: Sky mobile swap problem - not coming up

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Avatar for HollyAprilx
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This message was authored by: HollyAprilx

Message posted on ‎23 Oct 2024 09:53 AM

Sky mobile swap problem - not coming up

Hello, I have been getting letters, emails and texts from sky saying I'm eligible for a phone swap on my contract however when I go onto my account on the app it says I'm not eligible. 

does anyone know why this could be? I'm very confused!

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎23 Oct 2024 10:03 AM

Re: Sky mobile swap problem - not coming up

Posted by a Superuser, not a Sky employee. Find out more

Call Sky on 150 - if you can swap (which can be done any time after 31 days or before your contract ends) then they can process it for you.

I am just another Sky customer and my views are my own even if you don't like the answers
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