Second sim and still no signal or data!

[Jbambi]

Hi all, 

I've had no data or signal with sky mobile, and I'm on the second sim card that they've sent me. 

I've gone through all the troubleshooting, and it's still 4 dots showing next to the wifi.

Has anyone had this experience? I'm now getting frustrated that I can't sort it, never mind having a working phone. 

[caesarome]

@Jbambi 

Does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Jbambi]

afraid it's all working fine. 

I just sat on the phone to sky (from my work phone) and was told to insert a different sim into the phone, which I don't have. 

Now I have to wait another 3-5 days for the escalation team to call me. 

It's a joke. 

Especially as I've come over to Sky mobile from Vodafone after a recommendation, it's the worse experience I've ever had so far of a phone company.