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Discussion topic: Second sim and still no signal or data!

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This message was authored by Jbambi This message was authored by: Jbambi

Second sim and still no signal or data!

Hi all, 

 

I've had no data or signal with sky mobile, and I'm on the second sim card that they've sent me. 

 

I've gone through all the troubleshooting, and it's still 4 dots showing next to the wifi.

 

Has anyone had this experience? I'm now getting frustrated that I can't sort it, never mind having a working phone. 

 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Second sim and still no signal or data!

Posted by a Superuser, not a Sky employee. Find out more

@Jbambi 

Does anything appear here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Jbambi
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This message was authored by Jbambi This message was authored by: Jbambi

Re: Second sim and still no signal or data!

afraid it's all working fine. 

 

I just sat on the phone to sky (from my work phone) and was told to insert a different sim into the phone, which I don't have. 

 

Now I have to wait another 3-5 days for the escalation team to call me. 

 

It's a joke. 

 

Especially as I've come over to Sky mobile from Vodafone after a recommendation, it's the worse experience I've ever had so far of a phone company. 

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