Sky mobile sim pac code

[Mo127]

Hi i moved my vodafone number to sky new sim the number was ported ok but vadofone account not automatically closed vodafone says its sky responsibility to take onership so it can close sky on otherhand saying no vodafone needs to close it manually which vodafone say we cant do that so who is right and wrong in this situation and how do i get the account closed

[PandJ2020]

AIUI it's the gaining provider's responsibility to notify the existing provider within 1 working day of transfer.

I would open a complaint with Sky and take it to ADR if necessary.

So Ofcom info here: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile

[Mo127]

Hi thanks for your reply this is exactly what vodafone says but sky so admant to say its not thier responsibility because number has been ported 

[PandJ2020]

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@Mo127 wrote:

Hi thanks for your reply this is exactly what vodafone says but sky so admant to say its not thier responsibility because number has been ported 

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Yeah, go through the complaint process and ADR.   They will probably have to pay compensation for intransigence.

[Mo127]

Hi thank you what does ADR stand for sorry to ask not sure what it means i will put complaint there so slow even to response to complaint 

[caesarome]

ADR is the alternative dispute resolution which you can go to if you have a deadlock letter from Sky after 8 weeks of raising the complaint as you can read about here:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice

[PandJ2020]

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@Mo127 wrote:

...so slow even to response to complaint 

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Yeah, @caesarome has posted the timeframe.

Although, calling back and getting a different agent may work...

[Mo127]

Hello caesarome many thanks for explaining ADR first instant i will put in complaint and see thier response its so fustating dealing with sky customer service giving me wrong information 

[Mo127]

Hi pand

I have spoken to several customer advisors over few days all state same thing that i should take it up with vodafone not sky